Policies

Policies

Payment:
PayPal is the only form of donation we are accepting at the moment.
At checkout you can choose the "Paypal" option and you will be forwarded to a secure page.   
**Please note that you DO NOT NEED A PAYPAL ACCOUNT to donate using PayPal.**

To donate with a credit card, without a PayPal account
Select PayPal as your option when checking out.
Click PAY NOW. (This will take you to PayPal's website for card processing). 
Toward the bottom of the page look for the "Don't Have an Account" OR "Pay as Guest" section and click CONTINUE.
Enter your information as requested.

You will be e-mailed a confirmation once your order is received. You will get a second e-mail when your order is shipped.

Orders cannot be shipped until donation is made.   
Shipping & Handling and Taxes are already included in donation.
Shipping:

Turn around time is approximately two-three (2-3) weeks. However, your order will ship as soon as possible.

Please understand that labs can be heavily booked at times, which will play a factor in getting your order shipped within the 2-3 week time frame. Please also note that we have no control over labs but will do our best to get your order to you as quickly as possible!

Each order from SweetPea's Lenz is a custom piece that is ordered from the printing lab when your order is placed. 

If you are unhappy with your order and would like a refund, you will be refunded 50% of your purchase price (minus shipping costs), as the other half of the cost is absorbed by printing lab fees to produce and process your order. 

Refund shipping is the responsibility of, you, the customer.  

From the time you receive your original artwork, you have seven (7) days to decide whether to keep or return the artwork intact, in the same good condition and in its original packaging for a 50% refund.   Notification must be by e-mail to sweetpeaslenz@gmail.com - Subject – Returning Artwork due to (Reason).

 

We require all returned artwork to be shipped by the buyer within three (3) days after confirming with us that the work will be returned.   All returns must be shipped through a traceable method and tracking number provided to us via e-mail.  Send tracking numbers to us at sweetpeaslenz@gmail.com - Subject – Returning Artwork Tracking Number.

 

If you do not notify us of your intent to return the work within seven (7) days of receipt or you do not ship the work within three (3) days of notifying us, you will NOT be eligible for a refund.


In the unlikely and unfortunate event that an item is damaged in transit, it can be exchanged for a fresh print at no additional cost. In this situation, we require the damaged print be returned within seven (7) days.  Notice via e-mail must be given within two (2) days.  It is also imperative that the e-mail include photos of the damaged packaging and contents.

Additional policies and FAQs:

Q - Why doesn't the final print look exactly like the image on my computer screen? 

A - Due to variations in computer monitors some colors my appear slightly different in person.

Please note that ALL images and designs are the property of and copyright protected by Darsell Brittingham & SweetPea's Lenz and are intended solely for personal use.  Digital manipulation, reproduction, redistribution, commercial usage by others, printing, copying, cutting and pasting are prohibited without express permission. 

If you have any questions about useing any images please e-mail - SweetPeasLenz@gmail.com.